Refund policy

Customer are entitled to a refund, replacement or repair when items are less than 7 days from receival, and:

  • The item is faulty or damaged

  • You were sent the wrong item

  • You were sent the wrong size

  • The item doesn't work as a reasonable person would expect it to work

  • The item is significantly different from the product images and description

If these statements apply, simply contact us by email and within 48 hours we will arrange your refund , replacement or repair incl. cost of freight, if required. Vestey’s Custom Guitars is dedicated to customer satisfaction.