Terms of service

General Terms

By buying from Vestey’s Custom Guitars, you are supporting local Australian small business.

We will do our best to ensure that our products/services and customer satisfaction is of the highest quality at all times.

Vestey’s Custom Guitars are in no in any way connected, affiliated, endorsed, sponsored, or approved by any other brands, and disclaim any connections, affiliations, endorsements, sponsorship’s, or approvals that are publicly noted by other brands.

All products provided by Vestey’s Custom Guitars are provided in ‘as is’ condition. We reserve the right to refuse the refund policy for any product or service if the item that has been painted or stained, or where it is demonstrable that any change was undertaken.

International Customer

Vestey’s Custom Guitars has no return arrangements for International customers. Any product deemed to be returnable, from Countries other than Australia, will be shipped at the customers expense. Where the product is deemed to be faulty, after assessment upon return, the cost of return shipping will be refunded at the full cost or the original order. Where the product is deemed not to be faulty, the cost of return shipping will not be refunded.

Import Tax

Vestey’s Custom Guitars cannot cover any Import Taxes or Customs Fees you may need to pay when you import any of our products. In the UK, for example: You may have to pay VAT, Customs Duty or Excise Duty on goods sent from outside the European Union (EU) before you can collect them. Please research your Government’s website to determine what taxes you may, or may not, need to pay when importing goods. To the best of our knowledge, there are no Import Taxes payable on our products for customers in the US, Canada, New Zealand, South Africa and Asian countries.